Comprehensive Training in Quality Department: Resolving Complaints and Boosting Quality Control

On the afternoon of November 23rd, Mrs. Chang, the manager of the quality department, took the lead in presiding over a crucial meeting. This gathering focused on summarizing and exchanging external quality complaints that had occurred since 2023, and delving into in - depth study and discussion regarding the control of abnormal quality in special products.

The training was structured into two distinct parts. In the first part, the Quality Department meticulously summarized all the quality complaints that emerged in 2023. They not only provided a detailed account of each complaint but also comprehensively evaluated the effectiveness of the corrective and preventive measures previously implemented for these quality - related issues. This evaluation was based on factors such as whether the recurrence of similar complaints had been reduced, and if the overall quality of the products in question had improved.

In the second part, the Quality Department zeroed in on the recent abnormal quality issues of special products. They carried out in - depth analysis and discussions on products like high - purity silica gel, brown silica gel, color silica gel, liquid sodium silicate, and micro - bead alumina silica gel. During this process, they actively communicated and shared the root causes of abnormal index fluctuations. For instance, they might have found that certain raw materials' inconsistent quality led to the instability of product indexes, or that specific production process parameters were not accurately controlled. Alongside this, they also elaborated on the corrective and preventive measures for these products.

In addition, with the development of the company and in an effort to better meet customer requirements, YM company has purchased a new turbidity measurement equipment - a Hash desktop turbidity meter. On the afternoon of October 18th, prior to the equipment's deployment, the General Manager of the Quality Department conducted training on the operating procedures and safe usage procedures for all members of the Quality Department and Technical Research and Development Department.

This training adopted a combination of theory and practical operation. First, theoretical training was provided to everyone, covering the principles of the turbidity meter, its technical specifications, and the significance of accurate turbidity measurement in product quality control. Then, through hands - on practical operation training of the instruments, participants were able to gain a more in - depth understanding of the correct operating procedures and safety usage regulations of the equipment. For example, they learned how to properly calibrate the meter, handle samples, and deal with potential malfunctions.

Through this training, everyone has become proficient in the operating procedures and safe usage procedures of the equipment. This proficiency provides assurance for the accuracy of inspection data and the safety of equipment, personnel, and property. It also contributes to the overall improvement of the company's quality control capabilities, enabling the company to better serve its customers and maintain its competitiveness in the market.